Shipping Policy

Effective Date: 1st March 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at trusatva.com.

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1. Order Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed after 2 PM EST or on weekends/holidays will begin processing the next business day.
• During peak seasons or promotions, processing times may extend slightly — we will notify you if delays occur.

2. Shipping Methods & Delivery Estimates

We work with major U.S. carriers such as USPS, UPS, and FedEx.

Available shipping options:

Delivery estimates begin once the order leaves our warehouse and may be affected by carrier delays, weather, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery address
• Order weight & size
• Selected shipping method

Free Standard Shipping applies to:

• Orders $75+
• All subscription orders

4. Shipping Destinations

We currently ship to:

• All contiguous United States (AK, HI, and international shipping coming soon.)

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Carrier link

If you don't receive tracking within 3 business days of placing an order, email us at support@trusatva.com.

6. Multiple Shipments

If your order includes items fulfilled from separate warehouses or at different times, they may arrive in multiple packages. You will receive tracking details for each shipment.

7. Shipping Address Changes

If you need to update your shipping address after placing an order:

• Email us immediately at support@trusatva.com
• We will do our best to update the address before the order ships
• However, we cannot guarantee changes once the order has been processed or shipped

8. Lost, Stolen, or Damaged Packages

Lost or Missing Packages

If tracking shows "Delivered" but you didn't receive your package:

• Check with neighbors or your building management
• Check with the carrier
• Email us within 48 hours at support@trusatva.com

We will help initiate an investigation with the carrier.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Include photos of the product + packaging
• We will replace it at no cost to you

9. Return-to-Sender / Undeliverable Packages

If a package is returned due to:

• Incorrect address
• Undeliverable location
• Unclaimed delivery

We will contact you. Reshipping fees may apply.

If you request a refund instead of reshipment:

• Refund will be issued according to our Refund Policy
• Original shipping fees are non-refundable

10. Returns & Refunds

Returns are handled under our Refund Policy.

Summary:

• Unopened products: Returnable within 30 days
• Opened products: Eligible for refund if you contact us within 7 days of delivery
• Return shipping cost must be covered by customer
• Refunds issued after inspection/approval
• Full details available on our Refund Policy page

11. Contact Us

For any shipping-related questions:

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