Privacy Policy

Last updated: 1st March 2026

This Privacy Policy explains how TruSatva (Vedanta Wellness LLC) ("we", "us", "our") collects, uses, shares, and protects your information when you visit trusatva.com (the "Site") or make a purchase from us.

By accessing or using this Site, you agree to the practices described in this Privacy Policy.

1. Contact Information

If you have any questions, would like to request access to your data, or want to file a privacy-related complaint, you can contact us at:

2. Personal Information We Collect

We collect several types of information to operate our business, fulfill your orders, and improve your experience.

A. Device Information (Collected Automatically)

Purpose: To load the Site properly, analyze usage, improve performance, and detect fraud/security risks.

Collected through: Cookies, pixels, tags, Shopify scripts, log files.

Examples: IP address, browser type/version, time zone, device identifiers, URL interactions.

B. Order & Account Information (Provided by You)

Purpose: To process orders, arrange shipping, send confirmations, and personalize communications.

Includes: Name, email, phone, billing/shipping address, payment info (processed via Shopify/Stripe).

C. Customer Support Information

When you contact us, we may collect email communications, order-related details, photos (e.g., damaged products), and any information voluntarily provided to resolve your issue.

D. Information from Cookies & Tracking Technologies

We use cookies to keep items in your cart, maintain sessions, understand user behavior, run advertising/retargeting, and improve site functionality. You may disable cookies through your browser settings.

3. How We Use Your Information

• Provide and operate our services
• Process payments and prevent fraud
• Ship orders and handle customer support
• Show relevant ads through retargeting
• Analyze browsing behavior and improve site performance
• Send marketing communications (only if opted-in)

4. Sharing Your Personal Information

We do not sell your personal information. We share data strictly for business purposes with: Shopify, payment processors, analytics/advertising partners (Google, Meta, TikTok), email/SMS platforms, and shipping carriers.

5. Behavioural / Targeted Advertising

We use tools for pixel-based tracking, behavior analysis, and ad retargeting. You can opt out here:

Facebook Ads Settings | Google Ads Settings | Bing Ads Settings

Broad opt-out: https://optout.aboutads.info/

6. Your Rights

California Residents (CCPA)

You may request to access, delete, correct, or opt-out of the sharing of your personal data by emailing support@trusatva.com. We do not sell data of minors under 16.

European Residents (GDPR)

You have the right to access, delete, correct, restrict processing, or withdraw consent. Contact support@trusatva.com.

7. Children's Data

The Services are not intended for children. We do not knowingly collect information from children under the age of majority. If you believe we have, please contact us to request deletion.

8. Data Transfers

Your information may be transferred outside your country (including to the U.S.). Our providers comply with applicable data protection laws for such transfers.

9. Security and Retention

While no security is perfect, we implement reasonable safeguards. We retain personal information only as long as necessary to maintain your account, provide services, or comply with legal obligations.

10. Do Not Track Signals

We do not alter our data practices when detecting "Do Not Track" signals from browsers.

11. Changes to This Policy

Updates will be posted on this page with a revised "Last Updated" date.

12. Complaints

If you have a concern, please contact support@trusatva.com. If unresolved, you may contact your local data protection authority.

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